Privacy Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

At THE ORGANIC CARE ENTERPRISES ("Org Care," "we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Order Information: Purchase history, product preferences, delivery details
• Account Information: Username, password, account preferences
• Communication Information: Messages, feedback, customer service interactions
• Marketing Preferences: Consent for WhatsApp marketing, email marketing, and other communications

Technical Information

We may automatically collect certain technical information when you visit our website:

• IP address, browser type, operating system
• Website usage patterns, pages visited, time spent on pages
• Device information and mobile device identifiers
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing orders, delivering products, customer support
• Communication: Responding to inquiries, sending order updates, providing customer service
• Marketing: Sending promotional materials, newsletters, and product recommendations (only with your consent)
• Improvement: Analyzing usage patterns to improve our website and services
• Legal Compliance: Complying with applicable laws and regulations
• Security: Protecting against fraud and ensuring account security

3. Marketing Communications

WhatsApp Marketing

If you opt-in to receive marketing messages via WhatsApp, we may send you:

• Product updates and new arrivals
• Special offers and discounts
• Health tips and organic lifestyle content
• Order confirmations and delivery updates

Email Marketing

If you opt-in to receive marketing emails, we may send you:

• Newsletters with health and wellness tips
• Product recommendations based on your preferences
• Exclusive offers and promotions
• Educational content about organic living

Opt-Out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party service providers who assist us in operating our business (delivery partners, payment processors, etc.)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: When you have given explicit consent for sharing

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security audits and updates
• Access controls and employee training
• Secure payment processing systems

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of the information collected
• Legal and regulatory requirements
• Business needs and customer relationship duration
• Your preferences and consent

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and performance

You can control cookie settings through your browser preferences, but please note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this Privacy Policy or our data practices will be subject to the jurisdiction of the courts in Delhi, India.

Your Privacy Matters: At Org Care, we are committed to maintaining the highest standards of privacy protection. We encourage you to review this Privacy Policy regularly and contact us with any questions or concerns.