Effective Date: January 1, 2024
Last Updated: January 1, 2024

Welcome to THE ORGANIC CARE ENTERPRISES ("Org Care," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing our website or purchasing our products, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website, placing orders, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our services.

2. About Our Company

THE ORGANIC CARE ENTERPRISES is a company based in Delhi, India, specializing in organic products and natural living solutions. Our registered address is:

THIRD FLOOR, H. NO-E-2, OLD DOUBLE STOREY, LAJPAT NAGAR-4, South Delhi, Delhi, 110024

Phone: +91 8484994994 | Email: contact@orgcare.shop

3. Products and Services

Product Categories

We offer the following categories of products and services:

  • Organic Food & Grocery Supply
  • Natural Skincare Products
  • Herbal & Wellness Products
  • Eco-Friendly Packaging Solutions
  • Consultation & Bulk Order Services
  • Home Delivery Services

Product Quality

All our products are certified organic and sourced from trusted suppliers. We make every effort to ensure product quality, but natural variations may occur in organic products.

4. Ordering and Payment

Order Process

Orders can be placed through:

  • Phone: +91 8484994994
  • Email: contact@orgcare.shop
  • Contact form on our website
  • WhatsApp (if you've opted in)

Order Confirmation

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. Order confirmation will be sent via your preferred communication method.

Pricing

  • All prices are in Indian Rupees (INR)
  • Prices are subject to change without notice
  • Bulk order discounts may apply
  • Delivery charges may apply based on location

Payment Methods

We accept various payment methods including cash on delivery, bank transfers, and digital payments. Payment terms will be communicated at the time of order confirmation.

5. Delivery Terms

Delivery Areas

We primarily serve Delhi and NCR. Delivery to other areas may be available upon request and subject to additional charges.

Delivery Times

  • Same-day delivery available for orders placed before 2 PM
  • Standard delivery within 1-3 business days
  • Delivery times may vary during peak seasons or due to unforeseen circumstances

Delivery Conditions

  • Someone must be available to receive the delivery
  • Proper identification may be required
  • Perishable items must be refrigerated immediately upon receipt
  • Contactless delivery options are available

6. Returns and Exchanges

Quality Issues

If you receive damaged or defective products, please contact us within 24 hours of delivery. We will:

  • Replace the product at no additional cost
  • Provide a full refund if replacement is not possible
  • Arrange for pickup of the defective product

Perishable Items

Due to the nature of organic perishable products, returns are only accepted for quality issues reported within 24 hours of delivery.

Non-Perishable Items

Non-perishable items may be returned within 7 days of delivery if unopened and in original packaging, subject to a restocking fee.

7. User Responsibilities

Accurate Information

You agree to provide accurate and complete information when placing orders or registering for our services.

Product Use

Products should be used as intended and according to any provided instructions. We are not responsible for misuse of products.

Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account information.

8. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of THE ORGANIC CARE ENTERPRISES and is protected by copyright and trademark laws.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Our liability is limited to the value of the products purchased
  • We are not liable for indirect, incidental, or consequential damages
  • We do not guarantee specific health outcomes from using our products
  • Our products are not intended to diagnose, treat, cure, or prevent any disease

10. Health and Safety

Allergies and Sensitivities

Please inform us of any allergies or sensitivities when placing orders. While our products are organic, individual reactions may still occur.

Consultation

Our wellness consultations are for informational purposes only and do not constitute medical advice. Consult healthcare professionals for medical concerns.

Product Storage

Follow storage instructions provided with products to maintain quality and safety.

11. Marketing Communications

Opt-in Requirements

Marketing communications via WhatsApp and email require your explicit consent. You can:

  • Opt-in during the order process
  • Update preferences by contacting us
  • Unsubscribe at any time

Communication Types

With your consent, we may send:

  • Product updates and new arrivals
  • Health tips and wellness content
  • Special offers and promotions
  • Order confirmations and delivery updates

12. Data Protection

We are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.

13. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or supply chain disruptions.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.

15. Termination

We may terminate or suspend your access to our services at any time for violation of these Terms or for any other reason at our sole discretion.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts in Delhi, India.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

18. Contact Information

For questions about these Terms or our services, please contact us:

THE ORGANIC CARE ENTERPRISES

THIRD FLOOR, H. NO-E-2, OLD DOUBLE STOREY, LAJPAT NAGAR-4, South Delhi, Delhi, 110024

+91 8484994994

contact@orgcare.shop

Monday to Saturday: 9:00 AM - 7:00 PM

19. Acknowledgment

By using our services, you acknowledge that you have read and understood these Terms and agree to be bound by them. These Terms constitute the entire agreement between you and THE ORGANIC CARE ENTERPRISES regarding the use of our services.

Thank You: We appreciate your business and trust in Org Care. These Terms are designed to ensure a positive experience for all our customers while protecting both your rights and ours.