Refund & Cancellation Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

At THE ORGANIC CARE ENTERPRISES ("Org Care"), we strive to provide you with the highest quality organic products and exceptional service. This Refund and Cancellation Policy outlines the terms and conditions for returns, exchanges, refunds, and order cancellations.

1. Order Cancellation Policy

Before Order Confirmation

Orders can be cancelled free of charge before confirmation. To cancel your order:

• Contact us immediately via phone (+91 8484994994) or email
• Provide your order details and cancellation request
• Cancellation confirmation will be sent within 2 hours

After Order Confirmation

Orders may be cancelled after confirmation under the following conditions:

• Within 2 hours of confirmation: Free cancellation
• 2-6 hours after confirmation: 10% cancellation fee may apply
• After preparation begins: Cancellation may not be possible
• After dispatch: Order cannot be cancelled (return policy applies)

2. Return Policy

Quality Issues and Defective Products

We stand behind the quality of our organic products. If you receive damaged, defective, or spoiled products:

• Report within 24 hours of delivery for perishable items
• Report within 48 hours for non-perishable items
• Take photos of the defective products as evidence
• Contact our customer service team immediately

What We Cover

• Products damaged during transit
• Expired or spoiled products upon delivery
• Wrong products delivered
• Missing items from your order
• Products not meeting organic certification standards

Return Process for Quality Issues

1. Contact Us: Call +91 8484994994 or email contact@orgcare.shop
2. Provide Details: Order number, product details, and issue description
3. Photo Evidence: Send clear photos of the defective products
4. Pickup Arrangement: We'll arrange pickup of defective items if required
5. Resolution: Replacement or refund processed within 2-3 business days

3. Product-Specific Return Conditions

Fresh Organic Produce

• Return window: 24 hours from delivery
• Condition: Only for quality issues or spoilage
• Process: Immediate replacement or full refund
• Note: Natural variations in organic produce are not grounds for return

Packaged Organic Foods

• Return window: 7 days from delivery
• Condition: Unopened, original packaging, defect or quality issues
• Restocking fee: May apply for non-quality related returns

Natural Skincare Products

• Return window: 14 days from delivery
• Condition: Unopened, unused, original packaging
• Allergic reactions: Full refund with medical documentation
• Used products: Only accepted for quality defects

Herbal & Wellness Products

• Return window: 7 days from delivery
• Condition: Sealed, unused, original packaging
• Prescription items: Cannot be returned once opened

4. Refund Process and Timeline

Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Cash on Delivery: Bank transfer or cash refund
• Bank Transfer: Refund to the same account
• Digital Payments: Refund to original payment method
• Credit/Debit Cards: Refund to the same card

Refund Timeline

• Processing Time: 2-3 business days after return approval
• Bank Transfer: 3-5 business days
• Digital Wallets: 1-3 business days
• Credit/Debit Cards: 5-7 business days
• Cash Refund: Same day (if pickup arranged)

5. Exchange Policy

When Exchanges Are Available

• Wrong product delivered
• Size or variant issues
• Damaged products
• Product doesn't match description

Exchange Process

1. Contact us within the applicable return window
2. Specify the exchange requirement
3. Return the original product
4. Receive replacement product within 2-3 business days

6. Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Opened personal care items (unless defective)
• Customized or personalized products
• Perishable items beyond the return window
• Items damaged by misuse or normal wear
• Products without original packaging or labels

7. Refund Deductions

When Deductions May Apply

• Restocking Fee: 10-15% for non-quality related returns
• Return Shipping: If customer initiated return
• Packaging Damage: Cost of damaged packaging
• Late Returns: Processing fee for returns beyond policy window

No Deductions For

• Quality issues or defective products
• Wrong products delivered
• Damaged items during transit
• Products not matching organic standards

8. Bulk Order Returns

Special conditions apply to bulk orders:

• Minimum Order Value: Different return conditions for orders above ₹5,000
• Partial Returns: Individual items can be returned based on regular policy
• Custom Pricing: Returns subject to bulk order agreement terms
• Corporate Orders: Separate return policy as per contract

9. Seasonal and Promotional Items

• Sale Items: Final sale items cannot be returned unless defective
• Promotional Packages: Must be returned as complete sets
• Free Samples: Not eligible for refund
• Gift Items: Can be returned with gift receipt

10. How to Request a Return/Refund

Step-by-Step Process

1. Contact Us Immediately
   • Phone: +91 8484994994
   • Email: contact@orgcare.shop
   • WhatsApp: (if opted in)
2. Provide Required Information
   • Order number
   • Product details
   • Reason for return
   • Photos (if applicable)
3. Receive Return Authorization
   • Return authorization number
   • Return instructions
   • Pickup arrangement (if required)
4. Package Items Properly
   • Original packaging preferred
   • Include return authorization
   • Protect items during return
5. Track Return Status
   • Confirmation of receipt
   • Processing updates
   • Refund/replacement confirmation

11. Customer Responsibilities

• Timely Reporting: Report issues within specified timeframes
• Product Care: Handle products properly during return period
• Documentation: Provide accurate information and evidence
• Packaging: Return items in original condition when possible
• Communication: Respond promptly to our queries

12. Force Majeure and Exceptional Circumstances

In case of exceptional circumstances beyond our control:

• Extended return windows may be offered
• Alternative resolution methods may be provided
• Flexible refund terms may apply
• Customer safety and satisfaction remain our priority

13. Contact Information for Returns

14. Policy Updates

This Refund and Cancellation Policy may be updated from time to time. Changes will be:

• Posted on our website
• Communicated to registered customers
• Effective immediately unless otherwise stated
• Applied to future orders only

15. Customer Satisfaction Guarantee

Our Promise: At Org Care, customer satisfaction is our top priority. If you're not completely satisfied with your organic products, we'll work with you to find a solution. Our goal is to ensure you have a positive experience with our products and services while maintaining fair policies for all customers.

For any questions about this Refund and Cancellation Policy or to process a return, please don't hesitate to contact our customer service team. We're here to help ensure your organic lifestyle journey with Org Care is smooth and satisfying.