Refund Policy

At Org Care, we aim to provide the best digital marketing and communication services to our clients. This Refund Policy outlines the terms and conditions under which refunds may be processed for our services.

General refund stance

All payments made for our services are generally non-refundable. However, we understand that exceptional circumstances may arise, and we will consider refund requests on a case-by-case basis.

When refunds may be considered

Refunds may be considered in the following circumstances:

• Technical failure: If we fail to deliver the service due to technical issues on our end.
• Service downtime: If the service is unavailable for an extended period due to system errors caused by us.
• Duplicate payment: If a client is charged twice for the same service.

Non-refundable scenarios

• Change of mind after service activation.
• Unfulfilled campaign goals due to incorrect data, lack of opt-ins, or non-compliant content provided by the client.
• Delayed approvals or account restrictions imposed by third-party platforms (e.g., WhatsApp, TRAI).

How to request a refund

To initiate a refund request, please email info@orgcare.shop with:

• Registered business name and contact details.
• Invoice or payment reference number.
• Description of the issue and supporting evidence (if any).

Processing timeline

• Review time: 3–5 business days.
• Processing time: 7–10 business days after approval.
• Bank processing: Additional 2–5 business days depending on your bank.

Refund method

Refunds will be processed through the same payment method used for the original transaction. If the original payment method is no longer available, we will process the refund through bank transfer.

Partial refunds

In cases where partial service has been delivered, we may provide a partial refund based on the unused portion of the service. The refund amount will be calculated at our discretion.

Service credits

In some cases, instead of a monetary refund, we may offer service credits that can be used for future services. Service credits are valid for 6 months from the date of issue.

Dispute resolution

If you are not satisfied with our refund decision, you may escalate the matter to our management team. All disputes will be resolved through mutual discussion and in accordance with Indian laws.

Policy updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our services after changes implies acceptance of the updated policy.

Contact us

For any questions regarding this Refund Policy or to request a refund, please contact: